We've listened to your feedback.
As a result, we're taking active steps to improve your patient experience.
The survey result shows that 96% of all patient ratings about this practice were either good, very good or excellent for most of the categories including but not limited to:
Overall satisfaction with the practice
Warmth of greeting
Satisfaction with consultation
Consultation and waiting area comfort
Ability to listen
Explanations
Reassurance
Confidence in ability
Respect is shown to the patient
Consideration of personal situation
Making an appointment
Concern for patient
Recommendation
Seeing a doctor/nurse of choice
Although we are generally very pleased with the outcome of the survey, as we strive for continuous improvement, we believe we can provide better patient care by implementing the following actions:
Waiting time in surgery
Telephone access to a doctor/nurse
Allocate more on the day Telehealth appointments.
Allocate more on the day Telehealth appointments.
After-hours service, information on fees, obtaining a home and other visits
We are updating Patient Information Sheet available both online and at the reception.
Opportunity for making complaints
Please let reception staff, the Practice Manager, or Doctors know if you have any problems with the service or any suggestions, ideas, or concerns. We are in the process of having feedback and complaint online as well.