We've listened to your feedback.
As a result, we're taking active steps to improve your patient experience.

At Manuka Medical Centre we carried out a patient survey (the Practice Accreditation and Improvement Survey) and asked for your honest opinions on the service we provide. We appreciate your contribution to the survey, enlightening us on our strengths, and highlighting areas we can improve our service to you and your family.
The survey result shows that 96% of all patient ratings about this practice were either good, very good or excellent for most of the categories including but not limited to:
Overall satisfaction with the practice
88%
Warmth of greeting
93%

Satisfaction with consultation

91%

Consultation and waiting area comfort

83%

Ability to listen

90%

Explanations

88%

Reassurance

87%
Confidence in ability
90%
Respect is shown to the patient
94%
Consideration of personal situation
88%
Making an appointment
92%
Concern for patient
90%
Recommendation
90%
Seeing a doctor/nurse of choice
88%
Although we are generally very pleased with the outcome of the survey, as we strive for continuous improvement, we believe we can provide better patient care by implementing the following actions:

Waiting time in surgery 

We will update the patient with the doctor’s running time before the consultation.
68%
Telephone access to a doctor/nurse
Allocate more on the day Telehealth appointments.
71%

After-hours service, information on fees, obtaining a home and other visits
We are updating Patient Information Sheet available both online and at the reception.

67%
Opportunity for making complaints
Please let reception staff, the Practice Manager, or Doctors know if you have any problems with the service or any suggestions, ideas, or concerns. We are in the process of having feedback and complaint online as well.
73%